Digital license refunds
MediaSyncGuide licenses are digital, node-locked software licenses. A refund request may be reviewed when it is made within 14 days of purchase and the license has not been activated, or when a duplicate charge, payment error, or unresolved technical issue prevents normal use.
Activated licenses
After a license is issued to a Hardware ID or activated on a PC, refunds may be limited because the license is tied to that PC. This does not limit any consumer rights required by applicable law or the payment provider.
How to request a refund
Send the purchase email address, order or transaction ID, product name, Hardware ID, and reason for the request to mediasyncguide@gmail.com. If the order was processed by Paddle, you may also use the buyer support link in the Paddle receipt.
Processing
Approved refunds are returned to the original payment method through the payment provider. Processing time depends on the provider and card issuer.